![]() ![]() Note tickets DO NOT or are MUCH LESS LIKELY to work when you Ī) Blame someone else. You will be sooo grateful blah blah blah- most important- be really polite! ![]() ![]() How it happened- say it was your fault and you're such an idiot, and your kicking yourself, but the loss of the hero will ruin your game experience, years of working on that hero to accidentally lose it by accidentally dismissing etc. Hero name, rough hero level, city it was in. You be polite/grovelling and specific with your ticket.Say Sorry to bother you or something, then explain - time/date hero/city went missing. It is against forum rules to post tickets on here, so i cannot show you a copy of any of mine, but i will bullet point list the key things that cannot hurt your chances of evony customer care successfully dealing with your ticket. Here is my mini-guide on getting a favourable outcome on your ticket. doesn't mean that evony won't generously restore your heroes/cities. In all of these scenarios, you(the player) are entirely to blame.īut fear not! Just because it's your fault. My hero is gone!! - Did you accidentally dismiss it? Did you cap a barb city with it then barb it? Did you attack someone with it who now has it? Did you attack someone with it who has now dismissed it? Did you give your login info to somebody untrustworthy?Īll my heroes are gone!! - Were you botting?- did you trade badly and run out of gold in your city and riot them all away and not notice until the reports have disappeared? Did you get farmed/spammed by someone with gates open until your troops and res were all gone and they rioted away? Did you give your login info to somebody untrustworthy?Īll my resources are gone! - Did you get farmed by a red flag and not notice until the reports were gone? Did you riot your res away? Did you get captured a few days before and not notice and now reports are gone? My city is gone!!! - You probably barbed it by accident instead of a flat. I often feel that the issues are the players own fault, and deep down we know that, but want someone to blame- so assume it is evony's fault, and blame them, often to spare our blushes to our alliance and team-mates that we have done something stupid. I would just like to clarify that i am not a major coiner- so it's not about preferential treatment, i think i have coined about $150 or so since starting on civony in 2009. The one time i didn't get my issue resolved, I was entirely at fault, I will explain why later. usually within 12 hours- by the following maintenance. I have had the issue rectified within 48 hours. I personally have sent tickets to evony on a number of occasions, I think 5 in total over the years. People are always posting saying '**** you evony, you didn't respond to my ticket' or 'sent 5 tickets, no response', or hurling abuse at Evony on the forums, saying they don't care, calling out davemata etc. and at the risk of brown-nosing.i would like to dispute that. and what i see all too often is people complaining about Evony Customer Service and calling them terrible. So I read just about everything that gets posted on the forums, excluding stuff regarding Age II. This entry was posted in Uncategorized by Community Manager. We hope you like this change that gives you the solution to the dead city problem. If the player doesn’t log in again, then the city will remain in Loyalty Limbo for all eternity, never to clutter the map again.Ĭolonize-only servers won’t see much difference from this, but other servers should notice a decidedly more-clear map! The next time the player logs in, the city will be placed in a random location on the map. Heroes in the city still need to be paid or they will lose loyalty and eventually flee the city (except Royals).Any reinforcements will return to their owners.Any troops or resources remaining in the city will be lost.From now on, if a player’s last city reaches 0 Loyalty when he or she is offline, it will be removed from the map temporarily and placed into “Loyalty Limbo.” We’re excited to announce a new feature in Age I and Age II that will help increase battles and reduce pesky “dead” or inactive cities lying around the map from players who didn’t survive the rigors of battle. ![]()
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